Service Operations Manager

2 weeks ago


Surrey, United Kingdom Ottolenghi Full time

Ottolenghi, a renowned group of restaurants and delis, is seeking an exceptional Service Operations Manager to join their team in Richmond. This exciting opportunity will see the successful candidate overseeing daily operations, ensuring seamless service across both shop and restaurant. The ideal candidate will have at least 2 years of experience in a restaurant management role, with a passion for food, wine, and delivering exceptional guest experiences.

The key responsibilities of this role include training, motivating, and inspiring a passionate team while maintaining high standards of quality control, hygiene, and health & safety. As a Service Operations Manager, you will also be responsible for developing skills in managing front-of-house and back-of-house operations and learning about the deli side of the business.

Key qualifications and skills:

  • At least 2 years of experience in a restaurant management role
  • A passion for food, wine, and delivering exceptional guest service
  • Strong leadership skills with the ability to inspire and communicate effectively
  • A proactive, hands-on approach to maintaining high standards of service, cleanliness, and organisation

What's in it for you?

This role offers a competitive salary of approximately £35,000 per annum, flexible hours (around 40-45 hours per week) with a focus on work/life balance, and benefits such as staff meals, generous discounts at our restaurants and webstore, monthly Ottolenghi cooking and wine workshops, a £500 Refer a Friend bonus, opportunities for training and career growth, company pension, and 28 days of paid holiday.

If you are passionate about hospitality and want to be part of an exciting new venue, we would love to hear from you.



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