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Executive Director of Operations

2 months ago


Cambridge, Cambridgeshire, United Kingdom Wells & Co Full time
About The Carpenter's Arms

We're a vibrant local neighbourhood hangout in the heart of Cambridge, serving up freshly made artisan pizzas, comfort food, and a wide selection of beers in our glorious beer garden. Our team is passionate about providing an exceptional experience for our guests, and we're looking for a talented General Manager to lead our team.

Job Summary

We're seeking a results-driven and ambitious General Manager to join our team at The Carpenter's Arms. As a key member of our management team, you'll be responsible for maintaining high standards of food and drink delivery, ensuring exceptional guest experiences, and driving sales and profit growth. If you have a passion for hospitality, a flair for leadership, and a commitment to excellence, we'd love to hear from you.

Key Responsibilities
  • Overall management of the pub, maintaining front and back of house standards to drive excellence in food and drink delivery
  • Ensuring guests are cared for to the highest standards and expectations exceeded
  • Delivering against key measures of sales, profit, and team retention while having fun along the way
  • Conduct regular stock control and compare to usage reports including waste records to identify opportunities for tighter control
  • Create and maintain a motivated team with excellent standards, identifying talent and ensuring succession
  • Regular employee appraisals and implementation of performance management
What We're Looking For
  • Energetic and vibrant, with a natural flair for hospitality and the ability to motivate and lead a team through your passion, standards, and commitment
  • Previous General Management experience, ideally gained in a gastro/high-quality fresh food environment
  • Excellent operational skills as well as a solid base of back-office management
  • Full financial understanding and the ability to react to the ever-changing needs of the business
  • The ability to lead from the front and develop & train the team where required
  • A result-driven and ambitious individual excited at the opportunity to grow your business
  • A passion for the industry and the challenges that come with it
  • Energy and motivation to successfully lead and inspire your team