Support Team Member

3 days ago


Brighton, Brighton and Hove, United Kingdom ABM Full time
About the Role
"As a Support Team Member at Churchill Square Shopping Centre, you will play a vital role in ensuring that customers receive exceptional service. Your primary responsibilities will include:

  • Delivering high-quality customer service in person, by telephone, and by email.
  • Providing information on the Centre's facilities, job vacancies, car parking, and other services.
  • Managing the Collect Plus service and promoting Gift Cards, processing card payments, and maintaining accurate records of sales and transactions.
  • Handling customer complaints professionally and passing relevant comments to Centre Management.
  • Answering phones and assisting with various administrative tasks.
  • Working collaboratively with colleagues to provide customer service support where required.

Requirements
  1. Strong communication skills and a professional demeanor.
  2. Ability to work effectively as part of a team.
  3. Excellent problem-solving skills and attention to detail.
  4. Basic computer skills and proficiency in using spreadsheets.

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