Support Specialist
4 days ago
We are seeking a highly motivated and detail-oriented Support Consultant to join our team at NEC Software Solutions. As a Support Consultant, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
- Provide 2nd line support to customers using our applications
- Investigate and resolve customer queries and incidents
- Keep detailed records of customer interactions
- Monitor application system logs
- Execute allocated test scripts during the development of maintenance releases for software applications
- Support during the roll-out of applications
- Create User Guides
- Deliver User Training on site
Requirements:
- Self-motivated and persistent with a desire to learn
- Excellent communication and interpersonal skills
- Computer literate to a basic level
- Demonstrate a logical and methodical approach
- Good oral and written communication skills
- Exhibit empathy and patience during interactions with customers
- Ability to work independently and as part of a team
What We Offer:
- Competitive salary
- 25 days paid holiday
- Single Private Medical Cover
- Group Pension Plan
- Flexible benefits
NEC is an equal opportunities employer and welcomes applications from all communities.
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