Customer Service Operations Manager

6 days ago


London, Greater London, United Kingdom Burton Bolton & Rose Recruitment Services Ltd Full time

This is an exciting opportunity to take your customer service career to the next level. As a Customer Service Operations Manager at Burton Bolton & Rose Recruitment Services Ltd, you will be responsible for leading a team of customer service representatives and ensuring that clients receive exceptional support.

Key Responsibilities:
  • Manage a high-volume helpdesk, providing timely and effective support to clients.
  • Log all client interactions and allocate tasks to the team of engineers, ensuring seamless communication and collaboration.
  • Track work progress from initiation to completion, identifying areas for improvement and implementing changes as needed.
  • Prepare and submit weekly reports detailing work completed, highlighting key achievements and areas for development.
  • Raise purchase orders for spare parts and ensure prompt delivery, maintaining strong relationships with suppliers.

The successful candidate will have excellent leadership and communication skills, with a proven track record of delivering results in a fast-paced environment. A salary of £45,000 - £55,000 per annum reflects the importance of this role in driving business success.

Burton Bolton & Rose Recruitment Services Ltd offers a dynamic and supportive work environment, with opportunities for growth and professional development. If you are a motivated and experienced customer service professional looking for a new challenge, please apply now.



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