Aftersales Director

Norton Way Group is a leading automotive industry powerhouse, established in 1989. We've grown significantly, driven by a commitment to excellence and innovation.

We're a subsidiary of Marubeni Auto Investment (UK) Limited and Marubeni Corporation (Tokyo), with a presence across 7 sites in Hertfordshire, Bedfordshire, and West London. Our diverse range of automotive brands includes Honda, Kia, Nissan, Mazda, and Peugeot, as well as an award-winning corporate department.

Our success is built on the dedication of our over 400-strong team, who drive success, celebrate achievements, and foster a dynamic work environment where every team member plays a crucial role.

This leadership position oversees all aspects of the service and parts departments, ensuring budgeted labour sales and profits are achieved. You'll manage your teams, processes, and departments, striving for the highest possible standards, and provide performance reports and analysis.

Key responsibilities include reviewing customer satisfaction scores, driving the service teams' performance forward, and guaranteeing adherence to Health and Safety requirements. Strong technical knowledge and excellent communication skills are essential.

You'll work closely with your team to identify and implement solutions to problems, ensuring seamless service delivery.

Requirements include proven experience as a Service Manager / Aftersales manager in a franchised environment, with confidence in managing departments and teams, and a strong understanding of technical aspects.

This role offers a competitive salary, up to £65,000 per annum, and a range of benefits, including 32 days annual leave, holiday allowance increases, and a birthday off paid. You'll also have access to our benefits portal, offering hundreds of savings on retail stores and hospitality venues.

We're committed to excellence, innovation, and customer satisfaction, and we're looking for like-minded individuals to join our team. If you're passionate about service delivery, leadership, and driving success, we'd love to hear from you.