Reservations and Events Coordinator

We have a fantastic opportunity for a Reservations, Meetings & Events Coordinator to join our Cardiff Bay 5-star hotel on a Full Time contract.

As a key member of our events team, you will be responsible for ensuring that all events and reservations are managed to maximise sales, occupancy and revenue. This will involve accurately inputting all enquiries into our Sales and Catering system, compiling accurate function sheets and distributing them to the Operations Team.

You will work closely with clients to ensure that accurate details for each event and reservation are obtained, and that all bookings are made via our in-house system. You will also be responsible for up-selling equipment, F&B and relevant hotel facilities wherever possible.

Our ideal candidate will have some Reservations, Groups, Meeting & Events experience, whether this be in a hotel or destination venue, sales administration role or similar.

Key Responsibilities:

• To ensure enquiries are managed to maximise sales, occupancy and revenue, including up-selling equipment, F&B and relevant hotel facilities wherever possible.
• To accurately input all enquiries into Sales and Catering system.
• To compile accurate function sheets, distributing weekly and discussing with Operations Team, accordingly, providing updates as require.
• To actively work as part of a team to achieve the department objectives and budget.
• To actively consider prevention, recovery and investigation of any complaints.
• To liaise with clients to ensure that accurate details for each event & reservation are obtained.
• To consistently deliver an excellent service to all guests and clients making enquiries or bookings at the hotel, with face to face and telephone meetings.
• To establish client requirements and identifying how the hotel can facilitate their needs.

Benefits:

• Becoming part of the IHG Hotels & Resorts family, one of the world's leading hotel companies - which means global opportunities.
• The voco St. Davids Colleague experience - a 1-night complimentary stay, with two course dinner & breakfast, at the hotel following a successful probation period.
• No zero-hour contracts - our contracts come with GUARRANTEED hours.
• Taxi subsidy for shifts starting/ending between 23:00-06:00.
• Subsidised childcare support.
• Meals whilst on duty.
• 28 days holiday each year, including bank holidays, this increases up to a maximum of 33 days (Pro-Rated).