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Storage Management Specialist

2 months ago


Chester, Cheshire, United Kingdom Net2Source Inc. Full time
Job Overview

We are seeking a highly skilled Storage and Data Management Professional to join our team at Net2Source Inc.

The ideal candidate will have expertise in NetApp Data ONTAP firmware upgrades and recommendations, as well as experience with NetApp Operations Manager (OM) implementations and upgrades.

The successful candidate will be responsible for monitoring storage and data management systems, performing on-site diagnostics and replacement of hardware components, and coordinating with the NetApp Global Support Center (GSC) to resolve customer issues.

Additionally, the Storage Management Specialist will provide weekly written status reports, perform daily monitoring and diagnostics, and assist with technical support matters in cooperation with a Technical Support Engineer when required.

The ideal candidate will have excellent communication and problem-solving skills, with the ability to analyze software patches and field alerts and advise the customer on appropriate next steps.

Key Responsibilities:

  • System Management & Execution
  • NetApp Data ONTAP firmware upgrades and recommendations
  • NetApp Operations Manager (OM) implementations and upgrades
  • Storage and Data Management System monitoring
  • On-site diagnostics and replacement of hardware components
  • NetApp Global Support Center (GSC) coordination
  • Facilitation of GSC case resolution
  • Test planning and execution
  • Participation in regularly scheduled reviews with the customer
  • Documentation of NetApp Storage Environment

Additional Responsibilities:

  • Provide weekly written status reports on the Professional Services being performed under this Service Description
  • Perform daily monitoring and diagnostics
  • Provide details on a local point of contact to NetApp for Return Material Authorizations
  • Serve as an assigned advisor responsible for understanding the customers environment and representing the customers support needs to the GSC
  • Provide assistance with the NetApp support site and advise how to best use the site
  • Assist with technical support matters in cooperation with a Technical Support Engineer when required
  • Coordinate GSC customer service personnel and field resources to solve the Customer's problems
  • Report on process and product maintenance
  • Regularly analyze NetApp Auto support diagnostic data
  • Perform Case trend analysis
  • Provide proactive service management, including software and hardware release planning and bug analysis
  • Analyze software patches and field alerts and advise the customer on appropriate next steps
  • Assist with disaster recovery (DR) planning, data archival planning and data migration planning
  • Analyze the customer needs and recommend additional products and services to meet those needs
  • Participate in the customers weekly change management meetings
  • Assist the customer in modifying NetApp scripts