Front of House Team Member
1 day ago
We are seeking a warm and welcoming Front of House Assistant to join our team at Bannatyne. As the first point of contact for our guests, you will play a vital role in setting the tone for their entire experience.
About the Role:As a Front of House Assistant, you will be responsible for:
- Greeting and welcoming guests with a friendly and professional demeanor
- Dealing with emails, phone calls, and face-to-face queries
- Preparing and serving beverages and light snacks efficiently
- Managing spa bookings and appointments
- Providing information about spa services, treatments, and products
- Processing payments and managing the reception area
- Assisting with the promotion of spa services and retail products
- Ensuring the reception area is clean, tidy, and inviting at all times
- Coordinating with Spa Therapists and other staff to ensure seamless service delivery
We are looking for someone with:
- Strong interpersonal and communication skills
- A genuine passion for health, wellness, and customer service
- Excellent organizational skills and multitasking abilities
- The ability to establish rapport, build trust, and demonstrate credibility
- Ability to work flexible hours, including weekends and holidays
Bannatyne is synonymous with excellence in the health and wellness industry. As a Front of House Assistant, you will work in a serene environment, surrounded by a team dedicated to making a difference in people's lives.
We offer a range of benefits, including:
- B-Fuelled - complimentary lunch or breakfast
- Flexible schedule
- 28 days annual leave increases with tenure
- Free gym membership
- Complimentary gym membership for another person (after 2 years service)
- Discounted Spa Treatments - 30%
- Discounted Spa Goods - 20% ELEMIS Products
- Discounted Meals and Beverages - 50% cafe/bar
- Career & Personal Development training
- Mental Health, Well-Being and EAP Services
- Length of Service Awards
- Staff Awards and Bonuses
- Discounted entertainment and shopping
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