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Care Services Manager
2 months ago
Care Excellence in 2024
We are seeking a dedicated Team Leader to join our team at Retain Healthcare.
The primary objective of this role is to ensure that care services are delivered in a way that maximizes a person's independence, choice, and dignity. This will be achieved through in-depth and person-centred care planning, care assessments, and risk assessments. The Community Team Leader will also provide support to the care team, enabling them to understand each customer's support needs.
Key Responsibilities:
- To work in the field and assist the Care Coordinator and Branch Manager in ensuring the quality of care being delivered meets the highest standards expected by Retain Healthcare.
- To have a thorough understanding of our policies and behaviours framework and ensure that the organization exceeds these expectations.
- To ensure customers have activities that support them to meet their outcomes.
- To plan events for customers, families, and staff, creating opportunities for social interaction.
- To shadow and train new staff in the practical delivery of care to support our customers.
- To conduct supervisions and spot checks of carers and support them to develop their skills through feedback and reflective learning.
- To take responsibility for the organization and maintenance of Care Plan files in their area.
- To work collaboratively with a team member to address any areas that require improvement.
- To work in a flexible manner that meets the needs of the service.
- To conduct new service assessments, ensuring that an agreed Care Plan and Risk Assessments are in place before the service commences.
- To ensure that every customer has a Support Plan and Risk Assessments that are regularly reviewed and detailed to meet their individual needs.
- To communicate regularly and when required with customers and their families, informing next of kin when an incident has occurred if appropriate.
- To contribute towards communicating changes to rotas and customer requirements within the community.
- To ensure that carers adhere to company policies and procedures and ensure the care team is working within them.
- To identify any further training needs of carers based on observed information or customer feedback.
- To ensure that the service operates at an Outstanding rating with the Care Quality Commission and that all organizational objectives are fully met by their team.
- To maintain and ensure that office records and notes are accurate and up-to-date, including the correct storing of information and adherence to the Data Protection Act and GDPR legislation.
- To deliver good and effective care and support to all of our customers and ensure everyone has a good customer experience.
- To model effective communication and hold regular team meetings.
- Get paid for all travel, visits, and training.
- Guaranteed hours contract - know your earnings every week.
- 40p per mile for travel.
- Weekly pay.
- All training provided is endorsed by Skills for Care through our training company Retain Skills.
- Access to Mental Health First Aiders.
- Free Lifestyle card.
- Access to a vehicle when yours is off the road.
- Blue Light card.
- DBS Rebate Reimbursement.
- Potential to progress your career further with employment opportunities and Diplomas.
