IT Support Professional
2 weeks ago
About the Role
As an IT Support Professional with Holy Family Catholic Multi Academy Trust, you will be working in a dynamic educational environment to support the smooth operation of IT services across our schools. This is an excellent opportunity to gain hands-on experience while contributing to the team's efforts.
The ideal candidate will have a genuine passion for IT and a commitment to pursuing a long-term career in the field. They will be required to have a Grade 5/C in English and Grade 4/C in Maths. In return, we offer a paid apprenticeship with career progression opportunities, a supportive team environment dedicated to enhancing the schools' IT infrastructure, and a cycle-to-work scheme after probation period.
Key Responsibilities:
- Technical Support: troubleshooting hardware, software, and connectivity issues, providing first-line support for equipment, setting up IT equipment for lessons, assemblies, and events, monitoring and maintaining the network, installing and configuring software and hardware, maintaining and supporting classroom technology, and managing inventory of ICT equipment.
- Training and Development: participating in structured training to enhance skills and knowledge, full training and support provided by workplace mentor and Baltic Team.
Working Hours and Benefits:
We offer 36 hours per week (Mon-Fri, 8am-4pm) and 22 days plus bank holidays (holidays to be taken outside of term time). You will be enrolled in a Level 3 IT Support Apprenticeship, providing formal qualifications and practical skills, with access to one-to-one mentoring sessions and on-the-job training that aligns with your career goals.
About Us
Holy Family Catholic Multi Academy Trust is a dynamic educational institution committed to equipping students with the skills and knowledge they need to succeed, supported by state-of-the-art technology and resources. Our team is dedicated to enhancing the schools' IT infrastructure, and we are looking for a talented individual to join us as an IT Support Professional.
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