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Senior Lettings Coordinator

2 months ago

Hemel Hempstead, Hertfordshire, United Kingdom Thrive Homes Full time
Job Overview

Senior Lettings Assistant Role

About Thrive Homes

Thrive Homes is a leading provider of affordable housing solutions, seeking an experienced Senior Lettings Assistant to join our team.

Key Responsibilities

Market Rent and Rent to Buy Portfolio Management

• Manage the market rent portfolio, ensuring timely and efficient lettings processes.

• Oversee the Rent to Buy portfolio, coordinating with stakeholders to achieve sales targets.

Lettings Operations

• Coordinate with the lettings team to ensure seamless communication and efficient workflow.

• Develop and implement effective lettings strategies to meet business objectives.

Customer Service

• Provide exceptional customer service to tenants, landlords, and stakeholders.

• Resolve customer complaints and issues in a professional and timely manner.

Reporting and Analysis

• Prepare and present regular reports on lettings performance, highlighting trends and areas for improvement.

• Analyze data to inform lettings strategies and optimize business outcomes.

Collaboration and Communication

• Work closely with the lettings team, other departments, and external partners to achieve business objectives.

• Communicate effectively with stakeholders, providing clear and concise information.

Requirements

Experience and Skills

• Proven experience in lettings or a related field, with a strong understanding of lettings processes and procedures.

• Excellent communication and interpersonal skills, with the ability to build strong relationships with stakeholders.

• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions.

• Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.

Education and Qualifications

• Relevant qualifications in a related field, such as property management or lettings.

• Strong understanding of lettings legislation and regulations.

Working Arrangements

• Full-time position, 37 hours per week (Monday to Friday, flexibility negotiable).

• Competitive salary and benefits package.