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Mobile Retirement Housing Officer

2 months ago

Bradford, Bradford, United Kingdom Incommunities Full time

About Incommunities

We are a leading social housing landlord and one of the largest housing providers in the region, with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

Our mission is to provide great homes in great neighbourhoods, and we are proud to collaborate with our customers, communities, local and national stakeholders to achieve this.

We are committed to putting our customers at the heart of everything we do, providing great places to live and work, with homes that they are proud to live in.

Job Summary

We are seeking a friendly, customer-focused individual to join our team as a Mobile Retirement Housing Officer. This is a varied role that will involve working with a diverse range of customers, some of whom will have complex needs.

Key Responsibilities

  • Work with customers and external agencies to ensure they are happy, safe, and comfortable in their homes.
  • Oversee the use of communal areas, monitor building safety and maintenance issues, and outside services such as window cleaners and grounds maintenance.
  • Ensure that all scheme services are of high quality, consistently delivered, and offer the best value for our residents.
  • Conduct welfare checks on residents.
  • Work with other departments and agencies to resolve any issues that arise relating to the residents and tenancies.

Requirements

  • A caring and empathetic approach.
  • A calm and sensible manner in order to handle potential emergency situations.
  • Experience of working with a diverse range of customers.
  • The ability to maintain and respect confidentiality.
  • A commitment to equality.
  • Good IT skills, with a working knowledge of MS systems.
  • A current UK driver's license and full-time access to a car, insured for business use.

Benefits

  • Starting salary of £13,084 per year.
  • West Yorkshire Pension Fund membership.
  • Equivalent to 28 days annual leave that increases with service plus bank holidays.
  • Option to buy and sell annual leave.
  • Training, development, and qualification opportunities.
  • Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers).
  • Corporate health scheme membership.
  • Access to an Employee Assistance Programme.
  • Cycle to work scheme.
  • Local gym membership discounts.
  • A team of trained Mental Health First Aiders who are available for colleagues to contact for support.