Technical Services Specialist

5 days ago


Northampton, Northamptonshire, United Kingdom The One Group Full time
Role Summary

A unique opportunity has arisen at The One Group for a Technical Services Specialist to join our ambitious team as a Technical Services Engineer.

This is an exciting chance to take on a challenging role that involves resolving incidents and project tasks assigned through the Service Desk Ticketing Tool. Key responsibilities include managing your queue, fulfilling requests in accordance with SLAs, and meeting both KPI and yearly objectives.

The ideal candidate will have experience in delivering technical support for servers, desktops, and networking infrastructure. They should be able to assess new requests, troubleshoot issues, and escalate critical problems to senior support or management.

In this role, you will also be responsible for maintaining accurate and up-to-date ticket records, including progress, actions, and time tracking. Conducting backup and monitoring checks, updating documentation, and addressing failures are also essential duties of this position.

Key Skills:

  • Proven ability to prioritise and manage multiple incidents, service requests, and project tasks efficiently
  • Strong knowledge of networking, covering switching and firewalls
  • Proficient in virtualisation technologies, including VMware and Hyper-V
  • Extensive expertise in Windows 10/11 and Windows Server operating systems
  • Experienced with Intune
  • Experienced in managing Active Directory Domain Services and configuring Group Policy
  • Adept at antivirus deployment, policy configuration, and remediation
  • Familiar with remote access tools, Microsoft 365 administration, and cloud platforms

We offer a competitive salary package, ranging from £35,000 to £40,000, depending on experience. This role is based in Northampton, offering a hybrid working arrangement.



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