Energy Specialist

2 months ago

Nottingham, Nottingham, United Kingdom E Next Full time
About the Role

We're seeking a highly skilled and motivated Energy Specialist to join our customer operations team at E.ON Next. As an Energy Specialist, you will play a critical role in delivering exceptional customer experiences and ensuring our customers receive the best possible service.

Key Responsibilities
  • Provide exceptional customer service to our customers, responding to their queries and resolving issues in a timely and professional manner.
  • Work closely with our customers to understand their energy needs and provide personalized solutions to meet those needs.
  • Collaborate with our internal teams to ensure seamless communication and delivery of our services.
  • Stay up-to-date with industry developments and regulatory changes, ensuring our customers receive the best possible advice and guidance.
  • Contribute to the development and implementation of new processes and procedures to improve customer satisfaction and operational efficiency.
What You'll Need
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • Knowledge of the energy industry and regulatory environment, with a strong understanding of customer needs and expectations.
  • Flexibility and adaptability, with a willingness to learn and develop new skills.
What We Offer
  • A competitive salary and benefits package, including a generous pension scheme and flexible working options.
  • Ongoing training and development opportunities, to help you grow and succeed in your role.
  • A collaborative and supportive work environment, with a strong focus on teamwork and customer satisfaction.
  • The opportunity to work with a leading energy company, making a real difference to our customers and the environment.

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