Store Operations Manager

1 week ago

Castleford, Wakefield, United Kingdom GAME Full time
Assistant Store Manager - GAME

**Company Overview**

GAME is the UK's leading gaming specialist, with over 250 stores and an expansive website. We have expert knowledge on a wide range of games, consoles, accessories, and more. Our passion for gaming drives us to build the most valuable community for gamers in the UK.

**Job Description**

As a Store Operations Manager, you will be part of one of the UK's fastest-growing retailers. You will report to the Store Manager and assist with training, coaching, and progressing team engagement to surpass company objectives. You will support business initiatives and ensure they are met with positivity and pace, while assisting with the control and delivery of store operations, customer service, budget control, people, and product.

**Key Responsibilities**

1. **Operations**: Assist with all store operations and deliver to expectation on all KPIs. Support with the planning of workload to ensure a productive and efficient team. Make confident decisions and delegate to the team effectively. Support with compliance of process and procedures while maintaining a safe and healthy environment for both the team and customers. Assist with training and coaching the team to best practice. Use business communication tools to monitor completion of tasks and meet deadlines.

2. **Controls**: Use reports to ensure wage controls are met on a weekly basis, assisting with resolving any issues quickly and effectively. Support with planning store schedules in line with store trading patterns and business expectation. Assist with compliance for processing of payroll issues and problem-solve effectively. Support with store daily structure to ensure the store meets compliance, customer service, and security standards. Be accountable for controlling wages and the store in the absence of the Store Manager.

3. **Sales**: Understand business and customer expectation and motivate the team to deliver an excellent customer experience. Understand product features and benefits and assist with training the team to maximise sales opportunity. Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team. Understand the retail industry, business challenges, competitors, and customers, with a strong commercial awareness. Use reports to analyse and support with commerciality of key products to impact sales and profitability. Interpret merchandising guidelines to the sales floor with strong commerciality and efficiency.

4. **Development**: Assist with identifying internal talent and support performance management processes to drive exceptional performance. Support with identifying performance issues and escalate professionally to the Store Manager. Be self-driven in own personal development and take on developmental feedback constructively. Understand and promote Frasers Group core values and coach the team to engage with these values. Encourage feedback from team and be a point of contact between the team and Store Manager.

5. **Leadership and Management**: Inspire the team and act as a role model. Support with coaching and motivating the team to achieve success. Take responsibility of key areas to assist the Store Manager and be accountable for any outcomes. Develop relationships with the store team and ensure everyone is working to the same goals. Work with your Store Manager and contribute to the success of the store as a whole.

**Requirements**

1. Supervisory or Management experience working in a fast-paced, high-volume retail environment. 2. Ability to positively impact results in sales, payroll, and stock loss. 3. Proven record of developing talented individuals. 4. Must be able to work well under pressure and to strict deadlines. 5. Committed to supporting the store manager to achieve the highest store standards and customer service experience.

**Key Behaviours**

An opportunity like this at Frasers Group is for the fearless. The potential is massive, the experience unrivalled. To be able to make the most of it, you need to live and breathe our principles - you will:

1. Own it and back yourself. Takes responsibility for results and constantly strives to deliver above expectation. Is fearless in the face of adversity and owns their decisions.

2. Think without limits and take the team with you. Continuously pushes own performance and inspires their team to never settle for average. Encourages their team to put forward ideas and creates an environment where colleagues are actively encouraged and celebrated for doing so. Champions others' achievements and celebrates success.

3. Don't hesitate and act with purpose. Acts decisively to give clear direction to their teams, aligning with our purpose, vision, and values at all times. Brings an appetite for a challenge even if it means making and learning from mistakes.

**What's in it for you?**

We've got a lot to offer. Plenty. We offer our team a pretty nice package of perks, including:

1. Reward Commission led bonuses across the Game Brand. 2. Monthly Group Rewards and Recognition. 3. Join the Fearless1000 Incentive Scheme. 4. We offer a wide range of Development Courses with National Qualifications. 5. 40% In-store Uniform Discount. 6. Discounted Gym membership. 7. Group Wide 20% Discount across all Fascias.

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