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Luxury Building Ambassador

2 months ago

London, Greater London, United Kingdom Portico Corporate Reception Management Full time
About the Role

We are seeking a highly skilled and experienced Residential Concierge to join our team at Portico Corporate Reception Management. As a key member of our operations team, you will be responsible for providing exceptional customer service to our clients and their guests.

Key Responsibilities
  • Provide a high level of customer service to clients and their guests, ensuring a warm and welcoming experience.
  • Manage and coordinate the day-to-day operations of our luxury residential buildings, including handling inquiries, resolving issues, and providing administrative support.
  • Work closely with our clients and their teams to understand their needs and preferences, and provide tailored support to meet their expectations.
  • Develop and maintain strong relationships with clients, vendors, and other stakeholders to ensure seamless communication and collaboration.
  • Stay up-to-date with industry trends and best practices, and implement new ideas and initiatives to continuously improve our services.
Requirements
  • Minimum 2 years of experience in a customer-facing role, preferably in a luxury residential or hospitality environment.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
  • Proven ability to work independently and as part of a team, with a high level of flexibility and adaptability.
  • Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
  • Ability to maintain confidentiality and handle sensitive information with discretion.
What We Offer
  • A competitive salary and benefits package, including pension contributions and life insurance.
  • Ongoing training and development opportunities to help you grow and succeed in your career.
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering exceptional customer service.
  • The opportunity to work with a leading corporate reception management company, with a reputation for excellence and a commitment to innovation.