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Global Infrastructure Operations Manager

1 month ago

Glasgow, Glasgow City, United Kingdom Net Talent Full time
Job Description

As a key member of the Global Infrastructure Team at Net Talent, this role plays a vital part in fostering collaboration and cooperation across various services and the broader IT function. Working closely with the IT Infrastructure Manager in AUS, the successful candidate will oversee the daily operations of the global Infrastructure team, ensuring compliance with established processes and prioritizing both BAU and project work. Exceptional coordination, stakeholder, and team management skills are essential for delivering and continuously enhancing our services.

By maintaining strong relationships and clear communication, this position will drive improvements in service delivery and operational efficiency. This role reports to the Global Infrastructure Leader.

Main Responsibilities:

  • Operations Management
  • Strategic Planning
  • Performance Monitoring and Reporting
  • Vendor and Stakeholder Management

Essential Skills:

  • Previous leadership experience as a Manager within a technical sphere
  • Demonstrated ability to develop and execute a plan that ensures the right people are in the right roles at the right time, and that employees are highly engaged and satisfied
  • Excellent communication skills
  • Experience of Managing escalations
  • Defining KPIs, SLAs, and ways of tracking them; ensuring SLAs are achieved
  • Experience and/or qualifications in Agile project management and delivery methodologies, eg AgilePM, Scrum, Scaled Agile
  • Expertise in Procedural documentation generation
  • Ability to lead multi-disciplinary teams to engage with a process-driven culture
  • Chair multi-disciplinary team meetings
  • Strong communication skills and the ability to communicate with people at all levels in an organisation

If you are interested in this opportunity, please apply and we will be in touch to discuss further.