Senior Client Relationship Manager

3 weeks ago


Soho, United Kingdom EA Associates Full time

Job Title: Account Manager

Job Summary:

We are seeking an experienced Account Manager to join our team at EA Associates. As an Account Manager, you will be responsible for managing client relationships, ensuring the safe and correct delivery of agreed services, and utilizing in-house engineers and sub-contractors to fulfill client requirements.

Key Responsibilities:

  • Mobilization of new clients or contracts, including compliance, resourcing, and finance
  • Engineer management, including allocating jobs to in-house teams and attending monthly tool-box talks
  • Sub-contractor management, including contract setup and liaison
  • Delivering fast and efficient turn-around times and adhering to contract agreements
  • Onboarding clients, including application forms, terms and conditions, rates, and costs
  • Communicating with clients via email, phone, and job progression updates
  • Monthly reporting and regular 1-to-1 meetings with clients
  • Utilizing job management systems for in-house engineers, PPM regimes, contract specifics, and job distribution

Requirements and Experience:

  • Previous experience in an Account or Client Management role in the maintenance sector
  • Experience organizing trades operatives, liaising with clients and sub-contractors
  • Proficiency in Microsoft Office suite and programs
  • Professional email and telephone etiquette
  • Ability to multitask and stay organized
  • Ability to thrive in a fast-paced, dynamic environment
  • Strong work ethic and high motivation

About EA Associates:

Our client has been established since 1991, with a strong reputation in the market and outstanding service delivery. They specialize in reactive maintenance, full refurbishment, fabrication works, and property services across domestic and commercial properties.



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