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Service Desk Assistant

1 month ago


Brackley, Northamptonshire, United Kingdom Avara Foods Full time

About the Company:

Avara Foods is a leading food business in the UK, supplying chicken and turkey to major supermarkets and restaurants. We own and manage our entire supply chain, from farms to factory and all the way to the customer door.

We are seeking an IT Service Desk Apprentice to join our internal IT team. The successful candidate will be responsible for providing excellent customer service, assisting with IT support related issues, and performing general duties across the remit of the Service Desk Activities.

The ideal candidate will have good general education, strong numeracy and literacy skills, basic computer literacy, and demonstratable communication skills. Previous customer service experience and knowledge of computer hardware and software are desirable.

We offer a comprehensive training program, a nationally recognized qualification, and a generous pension scheme. You will also enjoy a secure, supportive, and progressive working environment, where your contribution and achievements will be recognized and rewarded.

Key Responsibilities:

  • Answer telephone calls in a professional, confident, and timely manner
  • Learn to log, categorize, and track incoming IT tickets
  • Assist users with basic technical inquiries via phone, email, web portal, and in person
  • Shadow experienced team members to develop troubleshooting skills
  • Contribute to maintaining the service desk knowledge base
  • Participate in regular training sessions and self-study activities
  • Support basic IT system administration tasks

Benefits:

  • Full-time permanent role from day one, along with no age-based pay
  • Structured training and development to support undertaking a nationally recognized qualification
  • Generous pension scheme
  • Lifestyle benefits, including exclusive perks and discounted shopping vouchers and wellbeing support
  • Subsidized staff restaurant and company staff shop

Estimated Salary: £25,000 - £30,000 per annum