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Administrative Manager

2 months ago

Metropolitan Borough of Solihull, United Kingdom Specsavers Full time

About the Role

We are seeking an experienced Administrative Manager to join our team at Specsavers. As a key member of our administration office, you will be responsible for managing a team of administration assistants and ensuring the smooth running of our office.

Key Responsibilities

  1. Manage a team of administration assistants to ensure efficient and effective delivery of administrative tasks.
  2. Oversee the administration office to ensure it is running smoothly and efficiently.
  3. Ensure Health and Safety procedures are followed and implemented.
  4. Own the payroll process for store employees, ensuring accuracy and timeliness.
  5. Delegate tasks to team members as necessary to ensure workload is managed effectively.
  6. Monitor call centre calls to ensure quality and implement improvements.
  7. Run regular reports to maintain Key Performance Indicators (KPIs).

Requirements

  1. Experience working in a fast-paced administration environment.
  2. Systems literacy, with the ability to use different IT systems effectively, including Office 365.
  3. Experience leading a team is desirable but not essential.
  4. A high level of interpersonal skills, with the ability to build working relationships.

What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment. We are committed to diversity and inclusion, and we strive to create a culture where everyone feels welcome, valued, and proud to belong.