Hospitality Services Manager

3 weeks ago


London, Greater London, United Kingdom Houston & Hawkes Full time
Job Role: Hospitality Supervisor

At Houston & Hawkes, we're seeking an enthusiastic and skilled Hospitality Supervisor to join our team. This role is ideal for someone who is passionate about delivering exceptional customer service and has a proven track record in leading hospitality teams.

Key Responsibilities:

  • Supervising Functions: Take direct responsibility for the supervision of functions as instructed by the General Manager, ensuring seamless execution and exceptional customer experiences.
  • Serving Customers: Provide personalized service to customers, ensuring they receive an easy and seamless experience.
  • Team Leadership: Supervise a hospitality team to ensure delivery of excellent customer service, with a focus on leading by example and empowering team members to excel in their roles.
  • Financial and Operational Performance: Prepare information on financial and operational performance and activity relating to the hospitality department, as requested by the General Manager.
  • Communication: Communicate regularly with the General Manager and Head Chef to ensure effective collaboration and high-quality service delivery.

Requirements:

  • Experience: Previous experience as a Hospitality Supervisor/Team Leader within contract catering, 4-5* hotel or fine dining brasserie.
  • Attitude and Skills: Positive attitude, professionalism, respect for others, and excellent communication and customer service skills.
  • Organisation and Adaptability: Organisational skills with the ability to plan, prioritise, multi-task, and work quickly and efficiently, ensuring deadlines are met despite conflicting priorities.

Additional Benefits:

  • Free Meals: Enjoy free meals at work.
  • Pension Scheme: Contribute to a contributory pension scheme.
  • Employee Assistant Programme: Access to the company Employee Assistant Programme.
  • Company Events: Participate in company events, including the annual Christmas party.
  • Uniform and Holiday: Receive a uniform and enjoy 28 days' holiday, including bank holidays.

About Us:

Houston & Hawkes is a dynamic and award-winning independent caterer, proud to be a certified B Corp company and ranked among the top 30 companies to work for in the hospitality industry. We believe in creating memorable experiences for our customers through our vibrant, creative, and sustainable food offerings.



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