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Business Solutions Manager
1 month ago
At British Airways, we're committed to connecting Britain with the world and the world with Britain. As a Business Solutions Manager - Order Optimization, you'll play a key role in ensuring our department operates at its full potential.
The role is varied and spans different dimensions – all with the aim of maximizing team productivity and engagement. You'll ensure that we have robust, transparent processes and communications, an aligned vision, a cohesive plan, and a fantastic culture.
Key Responsibilities:
- Partner with the Head of Offer & Order Solutions to enhance team efficiency.
- Implement and optimize team processes, including standardizing portfolio management tools and reporting, managing feature requests, and improving interactions with third-party partners.
- Align departmental strategies by liaising with Product teams.
- Lead data and reporting initiatives, supporting KPI and metric definition, production, and visualization.
- Manage Process Executives and oversee cross-team portfolio management.
- Develop and execute a departmental engagement and wellbeing strategy.
- Drive continuous feedback culture, onboarding, training, and learning programs.
- Champion best practices and ensure robust Business Continuity Plans for systems and infrastructure.
Requirements:
- Highly organized with attention to detail and excellent judgment.
- Proactive, ownership-driven, and reliable.
- Strong problem-solving, collaboration, and relationship-building skills.
- Excellent business acumen, critical thinking, and analytical abilities.
- Confident communicator with strong influencing skills and a creative approach.
About British Airways:
We believe that all the people who work with us should feel valued for the part they play. It's one of the reasons our rewards go far beyond a competitive salary.
From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family.
We never stand still, and we don't expect our people to either.
Inclusion & Diversity:
At British Airways, we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work.
Inclusion and diversity is a key driver of innovation and we're committed to creating a culture where everyone feels that they can be themselves. We're looking for people from all backgrounds and cultures to join us and be a part of our journey to become a Better BA as we continue to connect Britain with the world and the world with Britain.
