Switchboard Call Handler

3 weeks ago


Rhyl, Denbighshire, United Kingdom Betsi Cadwaladr University Health Board Full time

Job Overview

We are seeking a skilled Switchboard Call Handler to join our team at Betsi Cadwaladr University Health Board. As a key member of our switchboard team, you will provide a comprehensive and high-quality service to our patients and staff.

Key Responsibilities:

* Provide a high-quality switchboard service to patients and staff
* Operate the internal paging system to contact staff for both internal and external calls
* Bleep long-range pagers, giving numeric and verbal information, awaiting response and putting caller through to department as requested
* Carry out emergency procedures for cardiac arrest, fire, major incident, personal attack, etc. and maintain records in accordance with standing instructions/operational procedures
* Replace batteries for internal paging receivers, arrange a replacement pager if faulty, and provide instructions to bleep holders on correct usage

Requirements:

* Essential: The ability to speak Welsh

Working for Betsi Cadwaladr University Health Board

We are a large health organization in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales. We are committed to promoting equality and diversity and are proud to welcome applicants under the "Disability Confident Employer" scheme.

If you are passionate about delivering high-quality patient care and have excellent communication skills, we encourage you to apply for this exciting opportunity.



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