Service Data Analyst

1 week ago


Salisbury, Wiltshire, United Kingdom eTeam Full time
Job Title: Service Data Analyst

We are seeking a highly skilled Service Data Analyst to join our team at eTeam. The successful candidate will be responsible for gathering data from various sources, analyzing it, and compiling comprehensive reports.

Key Responsibilities:

  • Gather data from multiple sources, analyze it, and compile detailed reports.
  • Create and maintain reports that highlight key metrics and trends.
  • Develop data visualization tools to facilitate stakeholder understanding of complex data.
  • Analyze trends or patterns in large datasets.
  • Collaborate with towers to understand their reporting needs and meet them.

Requirements:

  • ITIL V4 Foundation certification is required; further ITIL certifications are desired.
  • Proficiency in analyzing large datasets to identify trends, patterns, and insights.
  • Meticulous attention to detail in data handling and reporting.
  • Strong written and verbal communication skills to effectively present data findings to stakeholders.
  • Problem-solving skills to identify issues and develop effective solutions.
  • Ability to manage multiple tasks and projects simultaneously, ensuring timely delivery of reports.
  • Understanding of business operations and ability to align data analysis with business objectives.
  • Familiarity with Service Management Framework.

About the Role:

The Service Data Analyst will work closely with various departments to understand their reporting needs and deliver high-quality reports. This role requires strong analytical skills, attention to detail, and excellent communication abilities. If you are a motivated individual looking to make a significant impact in a dynamic environment, we encourage you to apply for this exciting opportunity.

Estimated Salary: £35,000 - £45,000 per annum.



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