Director of Community and Customer Services

4 weeks ago


Shrewsbury, Shropshire, United Kingdom Adecco Full time
Lead the Way in Rural Affordable Housing

As Communities and Customer Services Director, you will play a pivotal role in shaping the future of Connexus, a leading rural housing association in Shropshire and Herefordshire. With over 10,000 affordable rented homes and support services, we are committed to providing exceptional customer experiences and advocating for rural affordable housing.

Key Responsibilities:
  • Develop and implement strategic plans for the Communities and Customer Services Directorate, ensuring alignment with our organisational goals.
  • Provide expert guidance on statutory and regulatory frameworks governing housing and support services, ensuring compliance and best practices.
  • Enhance customer satisfaction and experience through effective delivery of housing and community services, fostering a customer-centric service model.
  • Make informed, evidence-based financial decisions that drive performance and transformation, collaborating with the Non-Executive Board and senior leaders.
  • Build and maintain strong relationships with stakeholders, including the Non-Executive Board, senior leaders, and external partners, to achieve top-tier performance.

This is an exceptional opportunity for a talented leader to make a significant impact and be part of the change in Connexus. If you are a visionary leader with a passion for rural affordable housing and customer-centric service delivery, we encourage you to apply. For more information, please contact our Search Partners at Adecco, Holly Kennedy & Elyse Hodgess.



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