Senior Quality Assurance Specialist

2 weeks ago


South Shields, South Tyneside, United Kingdom North East Ambition Full time
About the Role:

We are seeking a highly skilled Senior Quality and Market Oversight Officer to join our team at North East Ambition. As a key member of our Adult Commissioning Services team, you will play a crucial role in ensuring commissioned services are safe, high-quality, and deliver to our council's desired outcomes.

You will work closely with our providers to resolve matters of quality, safety, and regulatory breaches on behalf of the local authority and its commissioning partners. Your expertise will be essential in co-producing quality assurance approaches with partners and stakeholders, including people who use services and carers, providers from NHS, Private, Voluntary, and Community Sectors, and colleagues within the Council.

Key responsibilities will include delivering contract assurance and quality monitoring visits, assurance assessments, and data analysis. You will also be responsible for collecting, analyzing, and managing contract and quality performance data, provider capacity, complaint, and safeguarding concerns, ensuring appropriate recording and reporting.

We are looking for a passionate and dedicated individual who is committed to delivering high-quality services, enabling people to live better lives. If you have experience of delivering high-level quality assurance across a number of service provisions and working across a mixed portfolio of adult social care contracted provision, we encourage you to apply.

About Us:

Adult Social Care is changing in South Tyneside. We are a forward-thinking Council that is developing innovative approaches to meet our challenges. With our new Council Leadership and a recent service review, we have a 5-year Vision and Strategy for Adult Social Care to help support the next stage of our journey. Working closely with all our partners, our vision for the future is to see every person in South Tyneside with care and support needs living better lives, fully utilizing their strengths and assets, and remaining safe and well in their neighborhoods and communities.

We offer an excellent benefits package and a collaborative work environment that values co-production and co-delivery. If you are passionate about delivering high-quality services and making a difference in people's lives, we encourage you to apply for this exciting opportunity.



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