Customer Service Technician

1 week ago


Leeds, Leeds, United Kingdom Gough & Kelly Limited Full time
Job Title: Customer Service Technician

Are you looking for a challenging and rewarding role as a Customer Service Technician? We are seeking a skilled professional to join our team in Leeds.

In this role, you will be responsible for providing excellent customer service and technical support to our clients.

  • Answering, handling, and directing customer, supplier, and staff queries via email and telephone.
  • Ordering remote monitoring equipment.
  • Handling customer queries regarding monitoring of intruder alarm systems.
  • Promptly notifying customers via telephone or email when their signalling experiences no response.

The successful candidate will have at least 2 years' experience in a similar role and possess strong verbal and written communication skills, good teamwork skills, and advanced IT skills, including Word and Excel.

The estimated salary for this position is £28,000 - £38,000 per annum, depending on experience.

Key Responsibilities
  • Monitoring units experiencing line failures, coordinating remote investigation methods or engineer attendance as required.
  • Regularly updating the health check summary in collaboration with Custodian Monitoring services.
  • Monitoring the queries spreadsheet ensuring that the CASH database is up to date.
Requirements
  • At least 2 years' experience in a similar role.
  • Experience with CASH or similar systems is desirable.
  • Excellent verbal and written communication skills.
  • Good teamwork skills.
  • Advanced IT skills, including Word and Excel.
Benefits

Gough and Kelly offer an excellent benefits package, including:

  • Holiday entitlement – increasing to 24 days, with length of service, plus 8 bank holidays.
  • Employee Assistance Programme (EAP).
  • Private Healthcare Scheme (with length of service).
  • Employee Benefits Programme (with length of service).
  • Ongoing training.
  • Pension Scheme.
  • Cycle to Work Scheme.
  • Company social events.
About Us

Gough and Kelly are an equal opportunities employer, committed to the positive promotion of equality of opportunity in all aspects of employment.



  • Leeds, Leeds, United Kingdom undisclosed Full time

    Job Title: Customer Service Repair TechnicianA leading organization is seeking a skilled Customer Service Repair Technician to join their Component Rebuild team. As a Field Service Engineer for Caterpillar products, you will be responsible for providing exceptional customer service and technical expertise in the repair and maintenance of heavy machinery.Main...


  • Leeds, Leeds, United Kingdom Finning International Inc. Full time

    Job SummaryWe are seeking a skilled Customer Service Field Technician to join our team. This is an exciting opportunity to work as part of our Component Rebuild team, responding to customer field repair and service requests working on specific machine components.As a key member of our team, you will be responsible for providing excellent customer service,...

  • Service Technician

    4 weeks ago


    Leeds, Leeds, United Kingdom Rise Technical Recruitment Limited Full time £34,000 - £37,000

    Service TechnicianService and Maintain Forklifts About the Role:We are seeking a skilled Service Technician to join our team in a Monday to Friday, days-based role.Your Responsibilities:Travelling to various sites to service and maintain ForkliftsProviding excellent customer service and ensuring a high level of serviceDeveloping your skills and experience in...

  • Service Technician

    2 weeks ago


    Leeds, Leeds, United Kingdom Bennett and Game Recruitment LTD Full time

    Job Title: Service TechnicianJob Overview:Undertake the servicing and repair of tanker discharge systems.Control and maintain service equipment.About the Company:Bennett and Game Recruitment LTD is seeking a skilled Service Technician to join their team.Key Responsibilities:Service and repair tanker discharge systems.Operate and maintain service...


  • Leeds, Leeds, United Kingdom GAP Group Limited Full time

    Job Summary:We are seeking a skilled Welfare Services Technician to join our team. The successful candidate will have experience in towing and a Category C1+E driving licence with a minimum of 35 hours completed Driver CPC. They will also possess excellent customer service skills and strong attention to detail.


  • Leeds, Leeds, United Kingdom Crown Lift Trucks Ltd Full time

    Job DescriptionWe are seeking a skilled Field Service Technician to join our team at Crown Lift Trucks Ltd.The ideal candidate will have experience in maintenance and repair of heavy machinery, with a strong focus on customer satisfaction.The role will involve:Carrying out routine maintenance and repairs on our fleet of forklift trucksEnsuring all work is...


  • Leeds, Leeds, United Kingdom Leeds Bread Co-op Full time

    Job Title: Leeds Building Services TechnicianWe are looking for a skilled Technician to join our team at Leeds Building Services.In this role, you will deliver repairs and maintenance services across the city, including domestic and commercial buildings, schools, civic buildings, offices, leisure centres, and community facilities.You will be part of a...


  • Leeds, Leeds, United Kingdom Service Care Solutions Ltd Full time

    Job OverviewWe are seeking a highly skilled Industrial Maintenance Technician to join our team at Service Care Solutions Ltd. The successful candidate will have a strong background in Electrical and Mechanical Engineering, with excellent problem-solving and fault-finding skills.The ideal candidate will have experience working as a Maintenance Engineer within...


  • Leeds, Leeds, United Kingdom CV-Library Full time

    Service Technician - LeedsOur client in Leeds has an exciting opportunity for an experienced Service Technician to join their team. As a key member of the workshop team, you will be responsible for ensuring vehicles are safely repaired and maintained to the highest standards.About the Role:Servicing and maintaining a range of vehicles.Diagnosing and...


  • Leeds, Leeds, United Kingdom Pembrook Resourcing Full time

    Join our Team!Pembrook Resourcing is seeking an experienced Vehicle Service Technician to join their team. As a skilled technician, you will be responsible for performing routine vehicle maintenance tasks, including oil changes, tire rotations, and other routine checks.The ideal candidate will possess a Level 3 NVQ or City & Guilds Certification in...


  • Leeds, Leeds, United Kingdom Rise Technical Recruitment Limited Full time

    Job Title: Mechanical Service TechnicianCompany Overview:Rise Technical Recruitment Limited is a leading provider of technical recruitment services, helping businesses find skilled professionals to drive their success.We are currently seeking a highly motivated and experienced Mechanical Service Technician to join our team. As a key member of our technical...


  • Leeds, Leeds, United Kingdom Service Care Solutions Ltd Full time

    We are looking for a highly skilled Domestic Repairs and Maintenance Technician to join our team in Westminster. As a key member of our Responsive Repairs team, you will be responsible for delivering high-quality maintenance repairs and installations, including plumbing work.In addition to your technical skills, you will need to have excellent communication...


  • Leeds, Leeds, United Kingdom Zenith Full time

    Job Title: Mobile Service TechnicianWe are seeking a skilled HGV technician to join our team in Bristol. The ideal candidate will have experience in performing maintenance and repairs on trailers, vans, and trucks.Responsibilities include:Carrying out service, maintenance, and repair of a mixed fleet of vehicles and trailers.Conducting inspections.Completing...


  • Leeds, Leeds, United Kingdom Niyaa People Ltd Full time

    Job Summary: Social Housing Gas TechnicianNiyaa People Ltd is looking for a qualified Gas Technician to serve the Leeds area's social housing community. This position entails performing routine gas service and maintenance tasks, addressing any issues that may arise, and collaborating with colleagues to achieve shared objectives.The ideal candidate will...


  • Leeds, Leeds, United Kingdom Ansible Government Solutions, LLC Full time

    About the RoleWe are seeking a highly motivated Patient Service Technician Phlebotomist to join our team at Ansible Government Solutions, LLC. This is a part-time position with multiple shift schedules available.As a Patient Service Technician Phlebotomist, you will be responsible for performing blood collections, obtaining patient specimens for laboratory...


  • Leeds, Leeds, United Kingdom Octane Recruitment Full time

    Leeds Vehicle Service Technician Job DescriptionThis is an exciting opportunity to work as a Leeds Vehicle Service Technician at our client's main dealership in Leeds.The role involves diagnosing, repairing, and maintaining a range of vehicles to ensure they meet high safety and performance standards. Key Responsibilities:Use advanced diagnostic tools to...


  • Leeds, Leeds, United Kingdom Profleet Commercial Services Ltd Full time

    We are a reputable commercial vehicle repair business based in Leeds, West Yorkshire.Due to our ongoing success, we are seeking a skilled LGV mechanic to work on external customers' fleets of vans from various manufacturers.The ideal candidate will possess the following qualifications:Extensive experience as a qualified LGV technicianA valid driving...


  • Leeds, Leeds, United Kingdom Beaucare Medical Full time

    Job SummaryWe are seeking a skilled Field Service Technician to join our team at Beaucare Medical. This is an exciting opportunity for a motivated individual to provide exceptional service to our customers and contribute to the success of our company.About the RoleThis is a full-time position based in Leeds, West Yorkshire, requiring manual handling, DBS...


  • Leeds, Leeds, United Kingdom GAP Group Limited Full time

    About the RoleAt GAP Group Limited, we are seeking a highly skilled and experienced Equipment Technician to join our Welfare Services division. As an Equipment Technician, you will be responsible for loading, delivering, and collecting hire equipment to and from customer sites in a timely and professional manner.The ideal candidate will have a proven track...


  • Leeds, Leeds, United Kingdom PDA Search and Selection Ltd Full time

    About the PositionPDA Search and Selection Ltd is hiring a skilled Building Services Technician to provide essential maintenance and repair services to our retail stores. In this role, you will play a vital part in maintaining the overall integrity and functionality of our properties.Key TasksMaintenance and Repairs: Carry out routine checks and respond to...