Energy Strategy Manager

3 weeks ago

Birmingham, Birmingham, United Kingdom Savills Full time

Role Overview

The Client Manager's role is to act as a single point of contact to the property client and the Property Management team, ensuring client utility data is accurate. This involves attending meetings with clients and surveyors, delivering automated reports on time to the client, the sustainability team, and third-party consultants, and visiting Savills Property Management offices as required.

Key Responsibilities

  • Checking with the client on a regular basis to seek feedback on the level of service.
  • Resolving any performance issues and assisting in the resolution of any escalations.
  • Working with the senior client manager to develop a robust energy strategy and continually coming up with new ideas to improve both the level of service and resulting fee income.
  • Monitoring SLAs and KPIs that have been agreed with the Operations team and wider team for the delivery of each service – COTs, Procurement, Bill Validation, AMR roll-out, etc., and ensuring the VIP clients are prioritized.
  • Reporting any material breaches of KPI to the senior client manager.
  • Monitoring client query tickets and proactively identifying those tickets at the earliest possible stage to prevent the risk of the query becoming an escalation issue at a later stage if not dealt with.
  • Working with the Data and Insights team to design high-quality energy reporting.
  • Preparing a schedule for delivering all client reports two weeks before each reporting deadline to ensure the reports are delivered ahead of schedule to a high quality.
  • Issuing each report to the senior manager to ensure they meet the quality requirements for both the client and sustainability consultant.
  • Ensuring cover is in place during time of absence to provide continuity of service.
  • Working with the senior manager to ensure that all data from various sources is as accurate as possible.
  • Working with the client manager to identify ways of upselling our services to the clients.

Key Skills

  • Possessing vision and being able to develop complex strategies and solutions to deal with clients efficiently.
  • Excellent relationship builder to generate business.
  • Focused: commits to challenging goals and delivers consistently against these.
  • Continuous improvement: delivers efficiency in addition to effectiveness.
  • Self-starter, who relishes challenges and strives for the best.
  • Strong team player: builds relationships and consults with others, quickly establishes trust and credibility.
  • Robust and prepared to lead from the front.
  • Diplomatic and challenging with the ability to influence others.
  • Confident with a positive outlook.
  • Strong decision maker who gives assurance.
  • Ethical with strong integrity.
  • Someone who has innate curiosity and is eager to experiment and push the boundaries of what is possible.

Team Overview

The Energy team sits within the Savills Property Management (PM) Division and provides an energy bureau and procurement service to the Property Management client portfolio. The Energy team works closely alongside Savills Property Management's ESG and Sustainability teams to develop a client-focused Energy and Utility service. The team now comprises circa 70 people, the majority of whom are based in Cardiff. The team is split into 4 smaller teams - Client Management, Operations, (Bill Validation, Debt, COTs, Query Management) Procurement and Data support including Tenant Recharges.

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