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Lead Operations Manager
2 months ago
We are seeking a highly experienced and skilled Senior Operations Manager to join our Centre Operations team at The City & Guilds Group. As a key member of our operations management team, you will play a critical role in driving operational excellence and ensuring the delivery of high-quality services to our customers.
About the Role- Lead a team of Operations Managers, Technical Leads, Coordinators, and Administrators to deliver exceptional operational performance and customer satisfaction.
- Develop and implement process improvements to enhance operational efficiency, reduce costs, and improve customer experience.
- Collaborate with cross-functional teams to identify and mitigate risks, and ensure compliance with regulatory requirements.
- Manage and maintain accurate records, reports, and data to inform business decisions and drive continuous improvement.
- Proven experience in operations management, with a strong track record of delivering results and driving process improvements.
- Excellent leadership and communication skills, with the ability to motivate and inspire teams to achieve exceptional performance.
- Strong analytical and problem-solving skills, with the ability to identify and mitigate risks, and develop effective solutions.
- Ability to work collaboratively with cross-functional teams, and build strong relationships with internal and external stakeholders.
We are a leading provider of vocational education and training, with a rich history dating back to 1878. Our mission is to support individuals, organizations, and economies to develop the skills they need to succeed. We offer a range of qualifications, assessment, and credentialing services, and are committed to delivering high-quality services that meet the needs of our customers.
What We OfferWe offer a competitive salary, excellent benefits package, and opportunities for professional development and growth. If you are a motivated and experienced operations professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
