Systems Engineer

1 month ago


London, Greater London, United Kingdom Centre People Full time

Job Title: Systems Engineer

Job Summary:

We are seeking a skilled Systems Engineer to join our team at Centre People. The ideal candidate will have experience in IT infrastructure support and a strong background in technical support.

Key Responsibilities:

  1. Service Desk:
    Provide technical support to customers and internal staff via phone, email, and online ticketing system.
    Raise, update, and close calls on service desk call management system.
    Resolve or escalate problems and service requests.
  2. System Integration / Office Relocation Services:
    Provide system integration, office relocation services for customers and internal systems.
    Configure and install systems.
  3. Project Management:
    Manage projects including system integration and office relocation projects.
  4. Third-party Vendor Management:
    Manage third-party vendors in a helpful manner.
    Represent customers to third-party vendors in Japanese and English.
  5. Customer Management:
    Manage customer requirements and wishes for technical and non-technical matters in Japanese and English.
    Cooperate with partners and provide excellent customer services.

Requirements:

Essential:
Technical support experience in IT infrastructure industry.
Excellent communication skills with clients, end users, and third parties.
Good team player/project member.

Desirable:
Knowledge of Windows OS 8 & 10.
Support experience of Users/Group management in AD, Print management or Shared folders etc.
Server administration experience: DNS, DHCP, DFS.



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