Luxury Fashion Retail Specialist

4 weeks ago


London, Greater London, United Kingdom ME+EM Ltd Full time

About ME+EM Ltd

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ME+EM Ltd is a rapidly growing luxury fashion brand with a strong presence in the UK market. As a direct-to-consumer business, we operate in a truly omnichannel way, with an extremely successful online store and stores in London and Edinburgh.

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We are an entrepreneurial, creative, and passionate group of people who work hard to deliver outstanding customer experiences. Our office and stores are always busy and fast-paced, but we make sure it's fun with social activities and biannual parties.

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Your Responsibilities:

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  • Represent the brand at all times by following the company dress code.">
  • Improve product knowledge and research products online.">
  • Navigate customers, suggest alternatives or fulfill their product requests either within another store or online.">
  • Be confident with styling, outfit building, and recommendations.">
  • Escalate customer complaints to the management team.">
  • Process transactions, refunds, and telephone orders confidentially.">
  • Understand the importance of data collection and ensure GDPR is adhered to.">
  • Maintain a high level of telephone etiquette.">
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Employee Benefits:

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  • 33 days annual leave for full-time employees (25 days holiday + 8 bank holidays)">
  • A day off to celebrate your birthday">
  • Pension Scheme">
  • Group Life Insurance">
  • Employee Assistance Programme (EAP)">
  • Length of Service Award">
  • Refer a Friend Scheme">
  • Staff uniform for retail employees">
  • Generous Staff and Friends and Family Discount">
  • Annual Volunteer Day">
  • Cycle to Work Scheme">
  • Tech Scheme">
  • Eye Care Vouchers">
  • Real Living Wage Employer">
  • Employee-led committees">
  • Social events and biannual parties">
  • Enhanced maternity and paternity package after 2 years of service.">
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Estimated Salary: £28,000 - £35,000 per annum

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At ME+EM Ltd, we believe that diversity enriches our workforce and strengthens our organisation. We are an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce.



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