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Customer Service Manager

2 months ago

London, Greater London, United Kingdom Harrison Scott Associates Full time

We are seeking a highly skilled Customer Service Manager to oversee a portfolio of large, blue chip projects and play a pivotal part in their visual communications world-wide.

You will be responsible for the planning, execution and production/project management of clients' work from brief to delivery/installation. As a key member of our team, you will liaise internally and externally across different departments, with other group sites and external suppliers, whilst managing the flow of information to ensure timely and efficient delivery/install for their customers, to their exact requirements, maximising margin and delivering exceptional customer service.

Key Responsibilities:

  • Manage client relationships and expectations
  • Oversee project planning, execution and delivery
  • Liaise with internal and external stakeholders
  • Ensure timely and efficient delivery/install

Requirements:

  • Experience in account handling
  • Ability to manage multiple projects simultaneously
  • Strong communication and interpersonal skills
  • Ability to work in a fast-paced environment