Energy Transition Specialist
4 days ago
We are seeking an experienced Energy Transition Specialist to join our team at Clear Business Ltd. In this role, you will be responsible for providing expert advice and guidance to resolve complex utilities customer account queries.
The successful candidate will have a strong understanding of B2B customer care processes and regulatory requirements impacting B2B organisations. They will also possess excellent written and verbal communication skills, with the ability to adapt their style to individual customers.
About the Role
- Provide expert advice and guidance to resolve complex utilities customer account queries
- Support the migration of utilities customers to our partner
- Liaise with customers and 3rd parties by phone, email, and SMS
- Act as an escalation point to resolve utilities customer complaints
- Guide and educate customers in financial difficulty
What We Offer
- A competitive salary of £24,000 per annum
- A comprehensive benefits package
- The opportunity to work in a dynamic and inclusive team
Requirements
- Previous experience in a B2B customer role
- An in-depth understanding of B2B customer care processes and regulatory requirements
- Excellent written and verbal communication skills
- Able to work on own and part of a team
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