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Solution Architect

1 month ago


Milton Keynes, Milton Keynes, United Kingdom GBA5 EntServ UK Limited Full time

Job Title: Solution Integrator

The Solution Integrator is a client-facing role and a technical authority for solutioning Account Growth Requests (AGR) and Add-On existing requests (Non-Standard Service Requests, or NSSRs) in the organization. They are the owner for all Delivery Led technical solutioning requests and the liaison between Service Lines, Delivery teams and the account /customer team for pre-sales activities.

The Solution Integrator takes input from the customer and Delivery teams and documents and defines customer requirements. After requirements are clearly understood between both the requester and the Solution Integrator, they create standard solution components and/or collect collateral from various technical inputs to ensure alignment of the solution across the client's requirements.

The Solution Integrator must understand the organization's offerings and have a sound business understanding of how the solutioning and current pricing impact and how they can help improve the overall margin and performance of the accounts they support.

Key Responsibilities:

  • Effectively prioritize and manage multiple workloads (potentially across different clients)
  • Deliver IT solutions and possess a broad skill set in different technologies and project delivery models
  • Have a sufficient depth and breadth of technical knowledge to be individually responsible for the design and scope of deliverables within a field of expertise
  • Master at least one technical discipline with strong knowledge in at least three major technology areas
  • Perform/drive resolution of problems on combinations and interactions of products
  • Apply technology and consulting to solve a client business problem
  • Communicate and present complex issues with assurance and confidence

Requirements:

Due to the nature of our accounts, SC Security Clearance will be required. The criteria for this is that you will be a UK National who has worked and resided in the UK consistently for the past 5 years. We are unable to consider dual nationals currently.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience.