Senior Operational Manager

1 month ago


Southampton, Southampton, United Kingdom Marks & Spencer Plc Full time

We are seeking a highly skilled and experienced Senior Operational Manager to lead our Foods Team in the Southampton area at Marks & Spencer Plc. The ideal candidate will be responsible for driving sales, commerciality, and service standards within their store, while also developing the skills of their team members.

About the Role

The Senior Operational Manager will play a crucial role in ensuring the smooth operation of the store, managing budgets, and making key decisions to drive business growth. This is an excellent opportunity for someone who is passionate about retail management and has a proven track record of success in leading high-performing teams.

Key Responsibilities
  • Lead and develop a high-performing Foods Team, setting clear goals and objectives to drive sales and service excellence.
  • Manage budgets and make key decisions to drive business growth, ensuring the store operates within budget and meets financial targets.
  • Collaborate with other departments to achieve company-wide objectives, including promoting M&S products and services.
  • Conduct regular reviews and appraisals of team members, providing coaching and development opportunities to help them reach their full potential.
Benefits

As a Senior Operational Manager with Marks & Spencer Plc, you can expect a competitive salary, bonus scheme, and comprehensive benefits package. You will also have access to a range of training and development opportunities to help you grow your career within the company.

Additionally, you will enjoy a 20% colleague discount on all M&S products and services, as well as access to a wide range of wellbeing support, including a 24/7 Virtual GP and PAM Assist. You will also be entitled to a generous pension scheme, life assurance, and paid annual leave.

Requirements

To be successful in this role, you will need:

  • A minimum of 3 years' experience in a senior operational role, preferably in retail or a related industry.
  • Excellent leadership and management skills, with the ability to motivate and inspire a high-performing team.
  • Strong communication and interpersonal skills, with the ability to build relationships with colleagues and customers alike.
  • Proven track record of achieving sales and service excellence, with a focus on customer satisfaction.

Salary: £55,000 - £65,000 per annum, depending on experience.


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