Customer Experience Strategist

2 days ago


Leeds, Leeds, United Kingdom Arbor Education Full time
Core Responsibilities

The successful candidate will work closely with the Customer Operations team to develop, implement, and maintain service design and transition processes. Key responsibilities include:

  • Identify skills, capabilities, and functional requirements within the customer team to deliver service quality
  • Creation of the overall service design in the bid, including the customer onboarding plan, support structure, and ongoing customer relationship design
  • Negotiate SLAs on behalf of the Chief of Customer Success
  • Ensure efficient mobilisation of new contracts and services in line with the proposed offerings


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