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Customer Service Representative

2 months ago

London, Greater London, United Kingdom French Selection Full time

About French Selection

French Selection is a leading British company that designs, markets, and supplies a wide range of environmental and safety products to industries in the UK, Europe, and the US.

Main Responsibilities

As a Customer Service Representative, you will be responsible for providing exceptional customer service to a diverse portfolio of clients.

  1. Respond to customer inquiries via various channels, including live chat and phone.
  2. Provide customers with product information and quotes, ensuring accurate and timely responses.
  3. Answer queries regarding lead times, invoicing, and stock levels.
  4. Process customer orders efficiently and effectively.
  5. Follow up on outstanding customer inquiries to ensure all necessary information is provided.
  6. Monitor lead times and deliveries to ensure seamless customer experience.
  7. Translate product information and other materials as needed.

Requirements

To be successful in this role, you will need:

  1. Fluency in French and Dutch (written and spoken) is essential.
  2. Previous experience in customer service is beneficial, but not required.
  3. Excellent communication and interpersonal skills.
  4. Confidence, dynamism, and a willingness to learn.
  5. Basic IT literacy.