Digital Research Strategist

2 weeks ago


London, Greater London, United Kingdom Menwell Limited Full time

We are seeking a seasoned Lead Digital User Researcher to join our team in Bermondsey, working on digital healthcare services that cater to customers navigating their health treatment journey. As part of this role, you will collaborate closely with product designers, managers, clinicians, and engineers to uncover customer needs, test solutions, and inform product and design decisions that drive positive health outcomes.

About the Role

This is an exciting opportunity for someone who wants to own key areas of research and contribute to transforming how our product organisation uses research to create better experiences. You will be responsible for designing and conducting qualitative and quantitative studies across various product areas, utilising methods such as field research, diary studies, surveys, user/usability testing, and other impactful approaches.

Key Responsibilities
  • Champion the customer's voice and ensure their needs are met at every design decision.
  • Communicate the business value of research to stakeholders.
  • IDentify key areas throughout the customer journey that can be enhanced and explain recommendations with data, balancing customer and business goals.
  • Mentor product designers and managers in running research in their respective areas of ownership.
About Us

At Menwell Limited, trading as MANUAL, we deliver healthcare at scale through our comprehensive digital clinic. Our mission is to extend healthy years of lives for a large population in the UK, Brazil, and beyond, focusing on life-impeding conditions like hormonal imbalance, obesity, and hair loss.

We centralise diagnosis, custom medications, doctor specialist services, behavioural change, and fully vertically integrated management of the treatment journey under one roof and consumer brand. By innovating on healthcare delivery, we provide patients with engaging treatment plans, generating superior clinical outcomes: 90%+ of patients see an improvement in their Quality of Life (QoL) within 6 months.



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