Senior Account Manager
4 weeks ago
Job Title: Account Manager
Service Delivery
We are seeking an experienced Account Manager to join our team at Search. The successful candidate will be responsible for delivering exceptional service to our clients, building strong relationships, and providing support to our front-of-house teams.
Key Responsibilities:
- Client Focus
- Establish and maintain strong relationships with clients to understand their business needs.
- Ensure commitments to service are delivered, enhancing client satisfaction.
- Monitor and adhere to Service Level Agreements.
- Fulfill contractual requirements and maintain accurate records.
- Communicate regularly with client representatives on matters related to front-of-house.
- Communication
- Develop and maintain effective relationships with Business Support offices in London and Darlington.
- Liaise with Client Services Manager on front-of-house matters.
- Regularly assess front-of-house teams, report results, and implement improvements.
- Daily contact with Operations and HR on welfare and employee management.
- People Management/HR Responsibilities
- Provide motivation, training, and guidance to front-of-house teams.
- Maintain good morale and discipline, and address employee welfare concerns.
- Ensure new starters are met, HR paperwork is completed, and employee files are up-to-date.
- Develop a positive team environment and adherence to uniform standards.
Requirements
- Previous experience managing people, ideally in soft FM.
- GCSE Maths & English (grades A-C) or equivalent
- Proficiency in MS Office
- Excellent communication skills
ISOH qualified – beneficial but not essential
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