Order Management Support Professional

4 weeks ago

London, Greater London, United Kingdom Monotype DACH Full time
Exciting Opportunity at Monotype DACH

At Monotype DACH, we're seeking a highly skilled Order Management Support Professional to join our dynamic team. As a key member of our order management team, you'll play a vital role in ensuring seamless order processing, customer communication, and timely delivery.

Key Responsibilities:
  • Process sales orders with accuracy, reviewing customer quotes, contracts, and usage reports.
  • Collaborate with sales teams to collect necessary tax documents and purchase orders for precise customer invoicing.
  • Ensure purchased digital assets are delivered to customers and invoices reflect accurate details.
  • Manage invoices, guaranteeing customers receive correct invoices, including setting up and submitting them through customer procurement portals as needed.
  • Provide financial support to the finance team, assisting with tasks such as payments, collections, returns, credits, and rebilling on an ad-hoc basis.
  • Act as a customer advocate, continually seeking ways to improve the purchasing experience and add value.
  • Identify and recommend opportunities to enhance efficiency and streamline workflows.

Requirements:
  • Associate degree or equivalent work experience, with 1-3 years in a similar role.
  • Familiarity with Salesforce or other CRM systems; experience with CPQ systems and order entry applications is a plus.
  • Proven experience working closely with sales and finance teams.
  • Strong written and verbal communication skills in both English and native French (required).
  • Strong attention to detail and excellent organizational abilities.
  • Ability to pivot quickly in response to changes and thrive in a fast-paced, growing business.
  • Positive attitude, with the ability to work independently and as part of a team.

What We Offer:
  • A highly engaged and fun work environment.
  • Medical & Dental Insurance, and Eyecare vouchers to meet all your healthcare needs.
  • Flexible work-from-home options.
  • 25 paid holidays.
  • A great matched pension scheme to save for your future.

Monotype DACH is an Equal Opportunities Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

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