Medical Support Professional

3 days ago


Guildford, Surrey, United Kingdom Nuffield Health Full time

We are seeking a highly organized and customer-focused Medical Support Professional to join our team at Nuffield Health Guildford Hospital. As a key member of the Business Administration team, you will play a vital role in ensuring the smooth operation of our daily workload.


Key Responsibilities:



  • Assist in the financial administration of patient accounts with accuracy and efficiency.
  • Provide exceptional stakeholder/customer service, resolving general queries and complaints promptly.
  • Support the triage and resolution of queries raised by patients and consultants, ensuring timely responses.
  • Ensure compliance with minimum standards when receiving information from external stakeholders.
  • Resolve Data Quality issues effectively, maintaining data integrity.
  • Collaborate with the Business Administration Manager to improve processes and enhance departmental efficiency.
  • Contribute to general office duties such as filing, post, and other administrative tasks as required.

Requirements:



  • Proven experience working in a busy customer-facing business support function, ideally in healthcare.
  • Excellent communication skills, with the ability to manage and interpret data, presenting it professionally.
  • Strong organizational skills, meeting tight deadlines and prioritizing tasks effectively.
  • Confidence in working with numbers and large volumes of data, with a high level of accuracy.
  • Degree-educated in English and Maths, with an NVQ Level 2 in Business and Administration or equivalent.
  • Proficient IT skills, including Outlook, Excel, and Word, with strong keyboard skills.
  • Attention to detail, persistence, resilience, and determination to achieve set goals.
  • Able to develop strong working relationships with key stakeholders within the organization.

About Us:


Nuffield Health Guildford Hospital is a leading provider of high-quality healthcare services, working closely with top Consultants to offer a range of treatments and services for various medical conditions. Our hospital has received a 'good' rating from the Care Quality Commission (CQC) and features state-of-the-art facilities, including en-suite patient bedrooms, operating theatres, and acute dependency units. We pride ourselves on a professional and stimulating work environment, yet foster a friendly and collaborative atmosphere among staff.


Your Benefits:



  • Holiday entitlement in line with the Working Time Directive.
  • Access to our Pension Scheme.
  • Discounted gym membership at £15.00 per month.

Working on the bank means you have the flexibility to choose your hours, working on an ad-hoc basis to suit the needs of the business and your availability. With competitive pay rates, we strive to create a rewarding and fulfilling experience for all our employees.


Salary: £12.25 per hour.



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