Lettings Operations Manager
4 weeks ago
Job Title: Lettings Operations Manager - Growth and Innovation
Job Summary: We are seeking an experienced Lettings Operations Manager to join our dynamic team at Hatched Talent Solutions. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our lettings business, ensuring high standards of service delivery, and contributing to the ongoing growth and success of the agency.
Key Responsibilities:
- Supervise and support a team of remote administrative staff, providing guidance, training, and mentorship as needed.
- Manage the operational aspects of our lettings business, including property inspections, rent pricing, and tenant enquiries.
- Uphold our commitment to exceptional customer service by ensuring all interactions with landlords and tenants are handled with professionalism, care, and integrity.
- Make informed decisions to resolve tenant issues, handle crisis situations, and liaise with landlords and trade partners as necessary.
- Utilise our proprietary workflow systems and established software packages to streamline operations and enhance efficiency.
Requirements:
- 5 years of experience in residential lettings or property management is essential.
- Strong leadership abilities with the capacity to motivate and inspire a remote team.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Proven ability to make sound decisions quickly and effectively in a fast-paced environment.
- Must be a self-starter with a continuous improvement mindset.
What's On Offer:
- Full-time
- Remote Working (Property visits when required)
- Starting salary of 30,000 and will increase to 35,000 after 6-month probationary period
- 20 Days Annual Leave plus Bank Holidays
- Pension
- Employee Mentoring Program
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