Lettings Operations Manager

4 weeks ago


Bristol, Bristol, United Kingdom Hatched Talent Full time

Job Title: Lettings Operations Manager - Growth and Innovation

Job Summary: We are seeking an experienced Lettings Operations Manager to join our dynamic team at Hatched Talent Solutions. As a key member of our team, you will be responsible for overseeing the day-to-day operations of our lettings business, ensuring high standards of service delivery, and contributing to the ongoing growth and success of the agency.

Key Responsibilities:

  • Supervise and support a team of remote administrative staff, providing guidance, training, and mentorship as needed.
  • Manage the operational aspects of our lettings business, including property inspections, rent pricing, and tenant enquiries.
  • Uphold our commitment to exceptional customer service by ensuring all interactions with landlords and tenants are handled with professionalism, care, and integrity.
  • Make informed decisions to resolve tenant issues, handle crisis situations, and liaise with landlords and trade partners as necessary.
  • Utilise our proprietary workflow systems and established software packages to streamline operations and enhance efficiency.

Requirements:

  • 5 years of experience in residential lettings or property management is essential.
  • Strong leadership abilities with the capacity to motivate and inspire a remote team.
  • Excellent communication and interpersonal skills, with a customer-centric approach.
  • Proven ability to make sound decisions quickly and effectively in a fast-paced environment.
  • Must be a self-starter with a continuous improvement mindset.

What's On Offer:

  • Full-time
  • Remote Working (Property visits when required)
  • Starting salary of 30,000 and will increase to 35,000 after 6-month probationary period
  • 20 Days Annual Leave plus Bank Holidays
  • Pension
  • Employee Mentoring Program


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