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Ambleside Store Team Member

2 months ago

Ambleside, Cumbria, United Kingdom FatFace Full time
Job Title: Ambleside Store Crew

We are seeking a highly motivated and enthusiastic individual to join our Ambleside store team as a Store Crew member. As the face of our business, you will be responsible for providing exceptional customer service, ensuring a memorable experience for our customers, and contributing to the overall success of our store.

Key Responsibilities:
  • Provide outstanding customer service, greeting and thanking customers, and wishing them a fond farewell in a warm and friendly manner.
  • Utilize your knowledge to help customers find the best products to suit their needs, both in-store and online.
  • Process sales, orders, and refunds efficiently and attentively at the tills.
  • Process deliveries and help get new stock onto the shop floor.
  • Maintain a clean and tidy store environment, adhering to company standards.
  • Stay up-to-date with company activity and promotions.
  • Support floor moves, sale set-ups, and launches.
  • Adhere to all FatFace policies and procedures, including GDPR guidelines.
Requirements:
  • Excellent customer service skills, with a passion for delivering exceptional experiences.
  • Ability to work productively in a fast-paced environment, with a positive can-do attitude.
  • Excellent interpersonal and communication skills, with the ability to work effectively with colleagues and customers.
  • Ability to take the initiative and work independently, with a strong sense of teamwork.
  • Confidence in handling cash and operating a till system.
  • Ability to enhance relationships with customers, using humour and tailoring your approach to each individual interaction.
Benefits:
  • 25 days holiday plus bank holidays.
  • Generous monthly discount allowance.
  • Perkbox, our online platform, offering amazing discounts, home workouts, wellbeing content, and more.
  • THRIVE, our learning management system, with access to thousands of learning resources.
  • Dental insurance (employee-funded).
  • Pension scheme.
  • EAP support, available 24/7.
  • Sick pay allowances.
  • Sabbatical leave, in line with service.
  • Enhanced family-friendly policies, including maternity leave.
  • Refer a friend scheme.