ASB Team Manager

3 days ago


Tring, Hertfordshire, United Kingdom Paradigm Housing Group Full time

We are Paradigm Housing Group, a forward-thinking housing provider committed to delivering proactive and preventative services that make a real difference to our customers.

Job Overview:

The ASB Team Manager will lead our Anti-Social Behaviour (ASB) team in managing our ASB services, focusing on early intervention and customer-centric solutions. This role involves championing a high-performance culture while ensuring the effective resolution of cases.

About the Role:

This is a leadership position requiring a strong people manager and skilled leader with a solid background in ASB management. You will have a deep understanding of ASB legislation and a proven track record of managing cases in a regulated environment.

Key Responsibilities:

  • Lead a proactive ASB service focused on early intervention and customer-centric solutions.
  • Oversee the development, implementation, and compliance of ASB policies and procedures.
  • Manage and support a high-performing team of ASB Case Managers, fostering a culture of continuous improvement.
  • Use data-driven insights to shape strategies aimed at reducing ASB in our communities.
  • Collaborate with internal teams and external stakeholders to deliver effective ASB management.
  • Monitor and report on ASB service performance, ensuring accountability at all levels.
  • Handle complex ASB cases and complaints, ensuring swift and fair resolution while upholding customer satisfaction.
  • Participate in out-of-hours duty manager rota and attend customer meetings when required.

What We Offer:

We offer a competitive salary range of £45,000 - £55,000, depending on experience, plus benefits including a full UK driving licence and access to your own vehicle.

About You:

We are looking for a talented individual with strong knowledge of ASB legislation and case management experience in a regulated environment. As an effective communicator, you will engage with stakeholders at all levels, driving service improvements and delivering positive outcomes for our customers.


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