ASB Team Manager
3 days ago
We are Paradigm Housing Group, a forward-thinking housing provider committed to delivering proactive and preventative services that make a real difference to our customers.
Job Overview:
The ASB Team Manager will lead our Anti-Social Behaviour (ASB) team in managing our ASB services, focusing on early intervention and customer-centric solutions. This role involves championing a high-performance culture while ensuring the effective resolution of cases.
About the Role:
This is a leadership position requiring a strong people manager and skilled leader with a solid background in ASB management. You will have a deep understanding of ASB legislation and a proven track record of managing cases in a regulated environment.
Key Responsibilities:
- Lead a proactive ASB service focused on early intervention and customer-centric solutions.
- Oversee the development, implementation, and compliance of ASB policies and procedures.
- Manage and support a high-performing team of ASB Case Managers, fostering a culture of continuous improvement.
- Use data-driven insights to shape strategies aimed at reducing ASB in our communities.
- Collaborate with internal teams and external stakeholders to deliver effective ASB management.
- Monitor and report on ASB service performance, ensuring accountability at all levels.
- Handle complex ASB cases and complaints, ensuring swift and fair resolution while upholding customer satisfaction.
- Participate in out-of-hours duty manager rota and attend customer meetings when required.
What We Offer:
We offer a competitive salary range of £45,000 - £55,000, depending on experience, plus benefits including a full UK driving licence and access to your own vehicle.
About You:
We are looking for a talented individual with strong knowledge of ASB legislation and case management experience in a regulated environment. As an effective communicator, you will engage with stakeholders at all levels, driving service improvements and delivering positive outcomes for our customers.
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