Fundraising Support Specialist
5 days ago
Fundraising Support Specialist
This is a fantastic opportunity to contribute to a small, close-knit team that plays a pivotal role within fundraising and relationship building. You will be the first point of contact for supporters engaging via phone, email and through various fundraising platforms.
Fundraising Support Specialist Responsibilities
- Provide excellent customer service as the first point of contact over the phone, by email or in person, by handling queries promptly and effectively.
- Process fundraising income daily as agreed with the Fundraising Manager.
- Maintain accurate and timely records through our database.
- Tailor thank you letters to donors once donations have been received.
- Support the wider fundraising team particularly around events, processing and acknowledging sponsorship money.
- Collaborate with other departments.
Fundraising Support Specialist Rewards
- Opportunity to work in a friendly and growing team
- Generous holiday allowance
- Enhanced Maternity and Paternity leave
- Cycle to work scheme
- Extensive training opportunities for your own learning and development
- Flexible working
About the Company
A small but ambitious charity, with a big impact.
Fundraising Support Specialist Essentials
- You will be a strong administrator with high attention to detail.
- A proficient user of MS Office databases.
- You will have excellent customer service and communication skills, with the ability to build long-lasting relationships.
- The ideal candidate will be passionate about customer care and excited to encourage supporters achieve their personal fundraising goals.
- You will thrive within a busy team in a varied role.
- You will be confident working in a sensitive environment, maintaining confidentiality.
- Experience within the charity sector is desirable.
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