Digital Factory Partner Manager

2 weeks ago

London, Greater London, United Kingdom Veeva Systems, Inc. Full time

About the Role

We are seeking a high-energy, independent, and ambitious individual to join our Content Partner team as a Digital Factory Partner Manager. Our team manages a group of 750+ marketing agencies, customers, and service partners that provide content creation and management services. Our Digital Factory Partners operate content development and content management services from a single center of excellence and provide these services at scale.

Key Responsibilities

  • Build key relationships and grow and support the partner program through education and enablement.
  • Provide product best practices guidance to Veeva customers and digital factory partners on Veeva Vault PromoMats and Veeva's CRM Suite.
  • Support the benefits of partnership and collaborate with Veeva strategy, sales, and product team to educate customers and stakeholders on the value of the Digital Factory Accelerator Program and best practices for working with large-scale production companies.
  • Identify opportunities to support customer success and troubleshoot customer project requirements with partners, customers, and/or internal departments.

Requirements

  • Bachelor's degree or equivalent experience.
  • 3+ years experience in Account or Partner Management, Digital Strategy, or Program Management either at a pharma/healthcare advertising/marketing agency or tech company.
  • Experience in multichannel marketing projects, including closed-loop marketing, email, and websites.
  • Background in product support or as a product subject matter expert.
  • Independent and hands-on attitude, with an interest in learning.
  • Excellent verbal and written English.

Nice to Have

  • Veeva product experience in either Vault PromoMats, Vault Medical, or Veeva Multichannel CRM capabilities.
  • Previous experience working with digital factories or in content development.
  • Previous experience in program management or customer success.
  • Allocations for continuous learning and development.
  • Health and wellness programs.

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