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Night Reception Team Member

2 months ago

Solihull, Solihull, United Kingdom The Arden Hotel & Leisure Club Full time

Unlock Your Potential with The Arden Hotel & Leisure Club

We are seeking a highly motivated and customer-focused Night Reception Team Member to join our team in Solihull, West Midlands.

About the Role

As a Night Reception Team Member, you will be the first point of contact for our guests and will be responsible for delivering exceptional service and creating a warm and welcoming atmosphere.

Key Responsibilities

  • Provide exceptional customer service to all guests and customers
  • Work effectively as part of a team to ensure seamless service delivery
  • Confidently handle phone calls and respond to guest inquiries
  • Process payments and handle guest transactions
  • Create a positive first impression for our guests
  • Collaborate with other departments to ensure excellent service delivery
  • Basic understanding of IT systems to support guest service
  • Provide a can-do attitude and a positive work ethic
  • Work with our core values to deliver exceptional guest experiences
  • Desire to deliver outstanding guest service

What We Offer

Full training will be provided to support your growth and development in the role. We offer a great location with easy access to public transport and free onsite parking for all hotel staff. If you are a motivated and customer-focused individual who is looking to progress in the hospitality industry, we would love to hear from you.