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Front of House Team Leader

1 month ago

London, Greater London, United Kingdom Portico Corporate Reception Management Full time

Job Title: Reception Manager

Job Summary:

We are seeking a highly motivated and experienced Reception Manager to lead our front of house services across 4 buildings in Kings Cross. As a key member of our team, you will be responsible for managing a team of 3 Receptionists, providing supervision and direction to ensure they are motivated to reach their full potential.

Key Responsibilities:

  • Manage a team of Receptionists, providing guidance and support to ensure excellent customer service.
  • Develop strong relationships with clients and other stakeholders, ensuring a high level of satisfaction.
  • Supervise and direct team members, ensuring they are motivated and empowered to deliver outstanding results.
  • Work closely with the client and other service providers to ensure seamless operations.

Requirements:

  • Experience of supervising a team and providing strong examples of key managerial behaviours.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships.
  • Ability to work independently and as part of a team, with a flexible approach to working hours.
  • Knowledge of customer service principles and practices, with a focus on delivering exceptional results.

What We Offer:

  • Excellent holiday allowance and pension contributions.
  • Life insurance and enhanced annual leave.
  • Recommend a Friend Bonus Scheme and Thank you voucher scheme.
  • 24-hour personal helpline for employees, providing counselling and information services.
  • Access to Choices, our discounts and benefits platform.