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Fleet Operations Coordinator

4 weeks ago


Ipswich, Suffolk, United Kingdom Dawsongroup Full time

At Dawsongroup, we are seeking a highly skilled and enthusiastic Customer Service Representative to join our Vans team in Ipswich. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring all customer interactions are handled with care and professionalism.

Key Responsibilities:

  • Customer Service Excellence: Focus on delivering high-quality customer service, responding to customer inquiries, and providing assistance as needed.
  • First Point of Contact: Serve as the initial point of contact for our customers, managing inquiries and providing support.
  • Communication Management: Draft and send communications via postal mail and emails, coordinating the repair and servicing of our fleet.
  • General Administration: Perform other administrative tasks as required, contributing to the smooth operation of our business.

Requirements:

  • Communication Skills: Confident communicator with an excellent telephone manner.
  • Administrative Skills: Strong administrative skills with attention to detail.
  • PC Literacy: Proficient in using a PC and adaptable to various tasks.
  • Empathy and Understanding: Ability to empathize with customers and understand their needs, especially in challenging situations.
  • Pressure Handling: Ability to work well under pressure and juggle multiple tasks effectively.

Why Work with Us:

We offer a dynamic and rewarding work environment where your contributions are recognized and valued. If you thrive in a fast-paced environment and enjoy juggling multiple tasks, this role may be the perfect fit for you.